COMPLAINTS

Complaints Procedure

We sincerely hope that you will not find the need to make a complaint. However, should the need arise, the governing body has established a complaints procedure based upon local authority guidelines enabling parents to make representations should they believe the school is failing to fulfil its legal requirements in some way. The complaints policy and form can be found on the Policies page of our website.

https://www.bowerham.lancs.sch.uk/our-policies/

Should you have any queries or comments – please follow these steps:

• Speak to class teacher
• Speak to Key Stage leader

Foundation stage (Nursery and Reception) – Miss Ireland

Key Stage 1 (Year 1 and 2) – Mr Thomas

Lower Key Stage 2 (Year 3 and 4) – Miss Denison

Upper Key Stage 2 (Year 5 and 6) – Mr Haughton

OR

•  Assistant Headteacher – Miss Ireland
• Assistant Headteacher – Mrs Gallagher
• Assistant Headteacher – Miss Denison

• Arrange a meeting through the Office with Mrs Banks

We truly hope that all complaints can be resolved in this informal way, however if this proves to be impossible, there is a formal procedure whereby the complaint can be brought before the governing body for consideration. This can be done by writing formally to the clerk of the governing body or chairman of governors. If the complainant is dissatisfied with the outcome of the complaint it is possible to appeal and ultimately take the complaint to The Secretary of State for Education and Employment.

School has a policy for dealing with persistent and unreasonable complaints. This can be found on the policies page of our website.